Chaplain Development and Support Coordinator

Is God calling you to ministry?

For over 70 years, The Billy Graham Evangelistic Association (BGEA) has proclaimed the Gospel through its various ministries. Whether you work at our headquarters in Charlotte, North Carolina, the Billy Graham Library in Charlotte, North Carolina, the Billy Graham Training Center at the Cove (BGTC) in Asheville, North Carolina, Blue Ridge Broadcasting (BRB) in Asheville, North Carolina or a field office abroad, you are part of a team of committed Christians working together to reach people to the ends of the earth with the Gospel.

CHRISTIAN PURPOSE AND EXPECTATIONS:

All employees proclaim the Gospel of Jesus Christ through their employment, and thereby further BGEA’s religious mission.

Department Detail – The Billy Graham Rapid Response Team trains and deploys followers of Jesus Christ to minister to the emotional and spiritual needs of those in crisis.  Our training equips every-day Christians to know what to say and what not to say when people grieve, and how to compassionately and appropriately share the love and hope found in a personal relationship with Jesus Christ.  The Billy Graham Rapid Response Team also deploys crisis-trained chaplains worldwide to offer emotional and spiritual care for those who are suffering or experiencing grief due to man-made and natural disasters.  In like manner, the RRT National Law Enforcement Ministry also offers support to men and women facing the emotional and spiritual challenges unique to law enforcement officers and their families.

Job Summary – The Chaplain Development and Support Coordinator position fulfills the mission of the RRT through three primary responsibilities: training support and development; information management; and onboarding chaplains.

Ministry Requirements

• Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ
• Faithfully upholds BGEA in prayer
• Participates in daily BGEA staff devotions including Bible reading, and leading group prayer as schedule permits
• Demonstrates behavior aligned with BGEA’s Mission Statement, Statement of Faith, Hallmarks, policies, and expectations
• Effectively represents Jesus Christ to those within both personal and professional spheres of influence

Essential Duties and Responsibilities

• Coordinate regular zoom training sessions and materials for Chaplain Coordinators.
• Coordinate the debriefing of Chaplain Coordinators with skilled debriefers.
• Support Follow-Up and Follow-Up Training with churches within the RRT database.
• Coordinate additional RRT Chaplain training support and development to include but not limited to: coordination of SOP manuals and orientation for Chaplain Coordinators and Chaplain Volunteers.
• Curating digital platform content: i.e. Sharing Hope in Crisis/God’s Hope in Crisis, Christian Life & Witness, Chaplain orientation, etc.
• Coordinate information and communication for RRT through text and platforms such as iServe and Tableau.
• Coordinate Chaplain Volunteer evaluations, facilitate Customer Service, managing tickets for updates and changes and acting as a departmental liaison and resource to support the use of these platforms with staff.
• Coordinate the onboarding of Chaplain Coordinators and Chaplain Volunteers to include selection, training, and scheduling of personnel needs.
• Responsible for facilitating Customer Service and managing job tickets for update and changes.

Marginal Duties and Responsibilities

• Cross Trained in RRT Chaplain Coordinator deployment scheduling
• Cross Trained in RRT Chaplain Volunteer deployment scheduling
• RRT Material Support
• Data Entry
• Assist with statistical gathering and reporting
• In rotation to answer the RRT 800 number
• Create procedures and ensure that appropriate processes are utilized to produce materials for Training, Support, and Development for RRT
• Ensure accurate reporting, maintenance, and distribution of RRT Training, Support, and Development materials and processes take place
• Represent RRT in meetings regarding RRT data and RRT interface with Studio Enterprise through iServe and Tableau systems
• Provide customer service and create job tickets for RRT training and SHIC online technical issues
• Coordinate the personnel and schedules necessary for the application and onboarding process of new RRT Volunteer Chaplains
• Coordinate the data management for RRT IServe and other resources for the onboarding of new RRT Volunteer Chaplains

Job Specifications

Skills and Knowledge

• Bachelor-level degree desired, preferably in Christian education, information management or minimum of (5) years’ experience in training and curriculum development within Christian education, or a ministry- related field
• Experienced in both in-person instruction and on-line technology
• Significant experience in project coordination required
• Experience in nonprofit/Christian organization preferred
• Excellent communication, listening, organizational, writing, and work prioritization skills
• Excellent initiative, with ability to work independently with minimal supervision, and to simultaneously engage multiple projects with strong work ethic
• Ability to collect and write reports for business/ministry correspondence
• Excellent computer and software (MS Office) skills
• Administrative problem-solving skills with detail orientation
• Ability to work productively in high-demand environment with changing requirements and priorities
• Detail orientation, with flexibility, adaptability, and openness to change when job parameters, deadlines, or directions change
• Excellent editing, grammatical, and composition skills
• Excellent administrative, organizational, planning, and implementation skills
• Excellent analytical skills to decipher information from reports and other data
• Ability to work effectively with staff employees and executive management
• Loyalty, dependability, honesty, and commitment to maintain confidentiality
• Passion for serving Christ through BGEA and RRT with good, mature judgment

Physical/Mental Demands

• Ability to continually work under stress and pressure of multiple priorities and deadlines
• Two to three domestic travel times a year for RRT Training purposes, up to a week each time. Possible international travel, but anticipated.

Working Conditions

• Conventional office environment, with extended time spent at workstation supporting information management or technology duties, as well as other duties as assigned.

Mission Statement

Continuing the lifelong work of Billy Graham, the Billy Graham Evangelistic Association exists to support and extend the evangelistic calling and ministry of Franklin Graham by proclaiming the Gospel of the Lord Jesus Christ to all we can by every effective means available to us and by equipping the church and others to do the same.

Statement of Faith

These core beliefs make up the foundation upon which all our ministry endeavors are based.

• We believe the Bible to be the inspired, the only infallible, authoritative Word of God revealing the love of God to the world.  (1 Thessalonians 2:13; 2 Timothy 3:15-17; John 3:16).
• We believe that there is one God, eternally existent in three persons: Father, Son, and Holy Spirit.
  (Matthew 28:19; John 10:30; Ephesians 4:4-6).
• We believe in the deity of the Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood on the cross, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory. (Matthew 1:23; John 1:1-4 and 1:29; Acts 1:11 and 2:22-24; Romans 8:34; 1 Corinthians 15:3-4; 2 Corinthians 5:21; Philippians 2:5-11; Hebrews 1:1-4 and 4:15).
• We believe that all men everywhere are lost and face the judgment of God, that Jesus Christ is the only way of salvation, and that for the salvation of lost and sinful man, repentance of sin and faith in Jesus Christ results in regeneration by the Holy Spirit. Furthermore, we believe that God will reward the righteous with eternal life in heaven, and that He will banish the unrighteous to everlasting punishment in hell. (Luke 24:46-47; John 14:6; Acts 4:12; Romans 3:23; 2 Corinthians 5:10-11; Ephesians 1:7 and 2:8-9; Titus 3:4-7).
• We believe in the present ministry of the Holy Spirit, whose indwelling enables the Christian to live a godly life. (John 3:5-8; Acts 1:8 and 4:31; Romans 8:9; 1 Corinthians 2:14; Galatians 5:16-18; Ephesians 6:12; Colossians 2:6-10).
• We believe in the resurrection of both the saved and the lost; the saved unto the resurrection of eternal life and the lost unto the resurrection of damnation and eternal punishment. (1 Corinthians 15:51-57; Revelation 20:11-15).
• We believe in the spiritual unity of believers in the Lord Jesus Christ and that all true believers are members of His body, the church.  (1 Corinthians 12:12, 27; Ephesians 1:22-23).
• We believe that the ministry of evangelism (sharing and proclaiming the message of salvation only possible by grace through faith in Jesus Christ) and discipleship (helping followers of Christ grow up into maturity in Christ) is a responsibility of all followers of Jesus Christ.  (Matthew 28:18-20; Acts 1:8; Romans 10:9-15;1 Peter 3:15).
• We believe God’s plan for human sexuality is to be expressed only within the context of marriage, that God created man and woman as unique biological persons made for each other. God instituted monogamous marriage between male and female as the foundation of the family and the basic structure of human society. For this reason, we believe that marriage is exclusively the union of one genetic male and one genetic female. (Genesis 2:24; Matthew 19:5-6; Mark 10:6-9; Romans 1:26-27; 1 Corinthians 6:9).
• We believe that we must dedicate ourselves to prayer, to the service of our Lord, to His authority over our lives, and to the ministry of evangelism.  (Matthew 9:35-38; 22:37-39, and 28:18-20; Acts 1:8; Romans 10:9-15 and 12:20-21; Galatians 6:10; Colossians 2:6-10; 1 Peter 3:15).
• We believe that human life is sacred from conception to its natural end; and that we must have concern for the physical and spiritual needs of our fellowmen.  (Psalm 139:13; Isaiah 49:1; Jeremiah 1:5; Matthew 22:37-39; Romans 12:20-21; Galatians 6:10).
• We believe God wonderfully and immutably creates each person a biological male or female.  These two distinct, but complementary sexes together reflect the image and likeness of God.  Rejection of one’s biological sex is a rejection of God’s merciful design and creative order.  (Genesis 1:26-27; Mark 10:6; 1 Corinthians 6:9; Deuteronomy 22:5).

Expectations for Ministry Employment

As an employee of Billy Graham Evangelistic Association:

• I acknowledge that the Lord Jesus Christ is my personal Savior and that I am a personal representative of Him.
• I understand that BGEA is a Christian organization whose purpose is proclaiming the message of the Gospel of the Lord Jesus Christ throughout the world.
• I agree that the purpose of my employment with BGEA is to further its Christian purpose, that I am prepared to assist in accomplishing that purpose, and that my role with BGEA plays a vital part in carrying out its Christian purpose and mission.
• I understand that I must exhibit conduct that is consistent with BGEA’s expectations, whether at work or away from work, in keeping with scriptural teachings and principles as set forth in God’s Word, BGEA’s Statement of Faith, and BGEA’s policies including Christian Conduct.
• I understand that BGEA has the right and the responsibility to ensure that its Christian religious purpose is carried on with the highest standards and is not harmed or impeded by conduct that is inconsistent with the Bible, BGEA’s Statement of Faith, its Christian religious purpose, or its policies
• I understand that any of my conduct which is not in keeping with the scriptural teachings and principles as set forth in God’s Word, BGEA’s Statement of Faith, and BGEA’s policies, is inconsistent with BGEA’s Christian religious purpose.
• I understand that if my conduct is determined by BGEA to be inconsistent with its Christian religious purpose, the result will be corrective action up to and including termination from employment.

The Title VII Exception for Employment

The Billy Graham Evangelistic Association (BGEA) is a faith-based religious organization committed to spreading the Good News of Jesus Christ through every effective means.  Consistent with our charitable purpose to share the Christian faith, a requirement for employment at BGEA is affirmation and adherence to our Christian Statement of Faith.  Our Statement of Faith prerequisite for employment is based upon federal law set forth in Title VII of the Civil Rights Act of 1964, 42 U.S.C. Section 2000e-1.