Retail Design Coordinator

Is God calling you to ministry?

For over 70 years, The Billy Graham Evangelistic Association (BGEA) has proclaimed the Gospel through its various ministries. Whether you work at our headquarters in Charlotte, North Carolina, the Billy Graham Library in Charlotte, North Carolina, the Billy Graham Training Center at the Cove (BGTC) in Asheville, North Carolina, Blue Ridge Broadcasting (BRB) in Asheville, North Carolina or a field office abroad, you are part of a team of committed Christians working together to reach people to the ends of the earth with the Gospel.

CHRISTIAN PURPOSE AND EXPECTATIONS:

All employees proclaim the Gospel of Jesus Christ through their employment, and thereby further BGEA’s religious mission.

Department Detail – The Billy Graham Library supports the mission of the Billy Graham Evangelistic Association to proclaim the Gospel to all we can by every effective means available to us, and by equipping the church and others to do the same. Our staff and volunteers present the Gospel through the Journey of Faith tour, Memorial Prayer Garden, Homeplace, and evangelistic outreaches like Christmas at the Library. We also serve and equip Christians through Ruth’s Attic bookstore, Graham Brothers Dairy Bar, group programs, special events, memorabilia displays, student resources, communications, and donor ministry activities.

Job Summary – The Retail Design Coordinator will assist the retail operations of Ruth’s Attic Bookstore, including displays, restocking, customer service, and check-out. The Retail Design Coordinators is an integral part of making our guests’ experience memorable at Ruth’s Attic inside the Billy Graham Library. Genuinely warm and naturally driven, to create and maintain visually appealing and effective displaysBegin the next part of your professional journey by serving along with us to support the mission of sharing Christ at the Billy Graham Library.  This people person will have excellent communication skills along with being detail oriented to enthusiastically serve our customers by handling special orders for guests along with internal requisitions.  This includes assisting guests in the bookstore and handling administrative responsibilities to facilitate bookstore operations.

Ministry Requirements

• Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ
• Faithfully upholds BGEA in prayer
• Participates in daily BGEA staff devotions including Bible reading, and leading group prayer as schedule permits
• Demonstrates behavior aligned with BGEA’s Mission Statement, Statement of Faith, Hallmarks, policies, and expectations
• Effectively represents Jesus Christ to those within both personal and professional spheres of influence

Essential Duties and Responsibilities

• Cares for guests while operating the Point of Sale and assisting in special requests to order completion anticipating and addressing customer needs
• Assists in counting drawers, opening, and closing of cash registers and reconciling daily receipts
• Works in fast paced environment with a diverse range of people by helping customers calmly while managing other daily tasks and adapting to changing conditions
• Ensures a full understanding of all products and have a continued awareness of the most current information available
• Updates the library internal communication calendar with new books and gifts, as well any special guests who are attending the library and any details surrounding these events
• Ensures displays align with the organization’s mission (gospel, cross, scripture ministry and library event related) and creates displays with a clear image of vision, taking into consideration target markets
• Ensures display items (props, containers, approved signs, decorations) are presented in an aesthetically pleasing manner, are consistently welcoming
• Assists management with developing and revising display ideas to create an appealing environment experience while ensuring that product is easy to locate
• Restocks displays consistently and communicates updates as needed to staff
• Presents creative solutions to merchandising concerns, i.e., lack of space, inconsistencies in floor layout, product sell through, traffic patterns and more, safety, traffic patterns, breakage, theft prevention etc.
• Coordinates categories of products in areas by theme while encouraging crossover/ tie in purchases
• Sets up and dismantles displays in a timely manner and ensure that all displays are appropriately stored and is aware of utility carts while working on displays and how it will affect customers shopping
• Tracks display inventory and report discrepancies or damages to management
• Maintains organization and cleanliness of display room and store areas so that they are functional and is always appealing
• Interacts with shoppers to determine necessary changes for the store to be more attractive and easier to shop while providing guest service
• Works with enthusiasm and energy including various administrative tasks as directed, including, but not limited to, inputting data, running reports
• Maintains up to date knowledge on the current ministry programs, events, services and make sure that the information is conveyed to the customers in an effective way by checking out the BGEA homepage and social media pages for updates
• Processes internal and telephone special orders using the bookstore record keeping system as well as excel spreadsheets
• Performs administrative tasks as directed
• Assists in annual physical inventory

Organization/Planning

• Organizes and maintains in-store storage cabinets by determining what fits and stores well in cabinets for easy retrieval. Communicates storage updates to staff
• Maintains inventory records with product location / cabinet and if gift comes with a display box
• Coordinates with receiving team as product arrives to plan for new designs or organizing storage in store, pulls fixtures from storage, display props and carts as needed

Marginal Duties and Responsibilities

• Other duties as assigned

Job Specifications

Skills and Knowledge

• High School diploma or equivalent experience required
• 2 years of retail experience preferred
• Ability or willing to learn how to use POS system and office equipment
• Creativity, innovation, imagination, vision
• Basic knowledge of art, design, fashion, and interior decoration, awareness of color, texture and the spatial environment.
• Ability to adapt to and implement change, seeks feedback and takes direction from management in a positive manner
• Strong guest focus:  ability to understand retail customers, their preferences and buying behavior and retail trends to ensure designs will appeal to target market
• Project a positive attitude and demonstrate excellent customer service
• Effective written and oral communication
• Manages multiple tasks

Physical/Mental Demands

• Ability to work well in a team and independently and be self-motivated
• Good organizational skills and the ability to work to with deadlines
• Able to stand for long periods of time
• Ability to concentrate and work in fast moving environment
• Involves lifting, constant moving, or standing for long periods of time, kneeling, climbing ladders, reaching above eye level
• Maintains a positive Christian witness to colleagues, vendors, and the general public

Working Conditions

• Work is performed in conventional storage, office and retail area settings
• Flexibility to work overtime, evenings, and occasional weekends
• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and or holidays

Mission Statement

Continuing the lifelong work of Billy Graham, the Billy Graham Evangelistic Association exists to support and extend the evangelistic calling and ministry of Franklin Graham by proclaiming the Gospel of the Lord Jesus Christ to all we can by every effective means available to us and by equipping the church and others to do the same.

Statement of Faith

These core beliefs make up the foundation upon which all our ministry endeavors are based.

• We believe the Bible to be the inspired, the only infallible, authoritative Word of God revealing the love of God to the world.  (1 Thessalonians 2:13; 2 Timothy 3:15-17; John 3:16).
• We believe that there is one God, eternally existent in three persons: Father, Son, and Holy Spirit.
  (Matthew 28:19; John 10:30; Ephesians 4:4-6).
• We believe in the deity of the Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood on the cross, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory. (Matthew 1:23; John 1:1-4 and 1:29; Acts 1:11 and 2:22-24; Romans 8:34; 1 Corinthians 15:3-4; 2 Corinthians 5:21; Philippians 2:5-11; Hebrews 1:1-4 and 4:15).
• We believe that all men everywhere are lost and face the judgment of God, that Jesus Christ is the only way of salvation, and that for the salvation of lost and sinful man, repentance of sin and faith in Jesus Christ results in regeneration by the Holy Spirit. Furthermore, we believe that God will reward the righteous with eternal life in heaven, and that He will banish the unrighteous to everlasting punishment in hell. (Luke 24:46-47; John 14:6; Acts 4:12; Romans 3:23; 2 Corinthians 5:10-11; Ephesians 1:7 and 2:8-9; Titus 3:4-7).
• We believe in the present ministry of the Holy Spirit, whose indwelling enables the Christian to live a godly life. (John 3:5-8; Acts 1:8 and 4:31; Romans 8:9; 1 Corinthians 2:14; Galatians 5:16-18; Ephesians 6:12; Colossians 2:6-10).
• We believe in the resurrection of both the saved and the lost; the saved unto the resurrection of eternal life and the lost unto the resurrection of damnation and eternal punishment. (1 Corinthians 15:51-57; Revelation 20:11-15).
• We believe in the spiritual unity of believers in the Lord Jesus Christ and that all true believers are members of His body, the church.  (1 Corinthians 12:12, 27; Ephesians 1:22-23).
• We believe that the ministry of evangelism (sharing and proclaiming the message of salvation only possible by grace through faith in Jesus Christ) and discipleship (helping followers of Christ grow up into maturity in Christ) is a responsibility of all followers of Jesus Christ.  (Matthew 28:18-20; Acts 1:8; Romans 10:9-15;1 Peter 3:15).
• We believe God’s plan for human sexuality is to be expressed only within the context of marriage, that God created man and woman as unique biological persons made for each other. God instituted monogamous marriage between male and female as the foundation of the family and the basic structure of human society. For this reason, we believe that marriage is exclusively the union of one genetic male and one genetic female. (Genesis 2:24; Matthew 19:5-6; Mark 10:6-9; Romans 1:26-27; 1 Corinthians 6:9).
• We believe that we must dedicate ourselves to prayer, to the service of our Lord, to His authority over our lives, and to the ministry of evangelism.  (Matthew 9:35-38; 22:37-39, and 28:18-20; Acts 1:8; Romans 10:9-15 and 12:20-21; Galatians 6:10; Colossians 2:6-10; 1 Peter 3:15).
• We believe that human life is sacred from conception to its natural end; and that we must have concern for the physical and spiritual needs of our fellowmen.  (Psalm 139:13; Isaiah 49:1; Jeremiah 1:5; Matthew 22:37-39; Romans 12:20-21; Galatians 6:10).
• We believe God wonderfully and immutably creates each person a biological male or female.  These two distinct, but complementary sexes together reflect the image and likeness of God.  Rejection of one’s biological sex is a rejection of God’s merciful design and creative order.  (Genesis 1:26-27; Mark 10:6; 1 Corinthians 6:9; Deuteronomy 22:5).

Expectations for Ministry Employment

As an employee of Billy Graham Evangelistic Association:

• I acknowledge that the Lord Jesus Christ is my personal Savior and that I am a personal representative of Him.
• I understand that BGEA is a Christian organization whose purpose is proclaiming the message of the Gospel of the Lord Jesus Christ throughout the world.
• I agree that the purpose of my employment with BGEA is to further its Christian purpose, that I am prepared to assist in accomplishing that purpose, and that my role with BGEA plays a vital part in carrying out its Christian purpose and mission.
• I understand that I must exhibit conduct that is consistent with BGEA’s expectations, whether at work or away from work, in keeping with scriptural teachings and principles as set forth in God’s Word, BGEA’s Statement of Faith, and BGEA’s policies including Christian Conduct.
• I understand that BGEA has the right and the responsibility to ensure that its Christian religious purpose is carried on with the highest standards and is not harmed or impeded by conduct that is inconsistent with the Bible, BGEA’s Statement of Faith, its Christian religious purpose, or its policies
• I understand that any of my conduct which is not in keeping with the scriptural teachings and principles as set forth in God’s Word, BGEA’s Statement of Faith, and BGEA’s policies, is inconsistent with BGEA’s Christian religious purpose.
• I understand that if my conduct is determined by BGEA to be inconsistent with its Christian religious purpose, the result will be corrective action up to and including termination from employment.

The Title VII Exception for Employment

The Billy Graham Evangelistic Association (BGEA) is a faith-based religious organization committed to spreading the Good News of Jesus Christ through every effective means.  Consistent with our charitable purpose to share the Christian faith, a requirement for employment at BGEA is affirmation and adherence to our Christian Statement of Faith.  Our Statement of Faith prerequisite for employment is based upon federal law set forth in Title VII of the Civil Rights Act of 1964, 42 U.S.C. Section 2000e-1.